It was a late night when I applied.
Laptop open.
Job portals scrolling.
That silent pressure every CS fresher feels but doesn’t say.
When I saw HCLTech – Service Desk Analyst,
I didn’t think much.
Big company.
IT role.
Off-campus.
I applied.
That was it.
What I thought the Service Desk Analyst role was
In my mind, “service desk” sounded technical.
Some system-level work.
Maybe backend support.
Maybe Linux, servers, or internal tools.
At least something related to my CS/IT degree.
I definitely didn’t think of calls.
I didn’t think of customer-facing work.
I didn’t think communication would matter more than code.
That misunderstanding cost me.
Resume rejected. No mail. No reason. Just silence.
Days passed.
No test link.
No HR call.
No rejection email.
At first, I didn’t react much.
I told myself,
“Okay, next company.”
But later, it started hitting me.
Why didn’t my resume even pass the first filter?
That’s when I went back and did something I should’ve done earlier.
When I actually read the HCLTech Service Desk JD properly
Not skimming.
Not guessing.
Actually reading it.
Line by line.
That’s when things became uncomfortable.
Because the JD was clear.
And my assumptions were wrong.
What the Service Desk Analyst JD really means
This role is not about coding.
It’s not development.
It’s not DSA.
It’s not frameworks.
It’s about IT support.
You are the first person users talk to when something breaks.
What work you actually do in this role
According to the JD, your daily work looks like this:
Answer calls, chats, or tickets
Listen to users’ problems
Understand issues calmly
Log tickets properly
Provide basic solutions or escalate
Users are usually non-technical.
They don’t explain clearly.
You need patience more than intelligence.
Apply link 1- HCL Service Desk
Apply Link2-HCL Service Desk
Apply link 3- Hcl Service Desk
Communication skills matter more than technical depth here
This part hurt my ego.
The JD focuses heavily on:
Spoken English
Listening skills
Clear explanation
Confidence while talking
Not advanced programming.
Not complex logic.
I had prepared everything except this.
What kind of issues Service Desk Analysts handle
Real issues mentioned in the JD include:
Password resets
Login failures
VPN connection problems
Email and Outlook issues
Software installation
Access-related requests
Simple problems.
But happening at scale.
Why HCLTech hires freshers for this role
This role is designed for freshers.
Because:
Process matters more than brilliance
Calm behavior matters more than speed
Consistency matters more than creativity
They want someone reliable.
Not someone trying to prove they’re smart.
Why my resume didn’t match the Service Desk JD
My resume was built like this:
“I want to be a developer.”
Projects.
Languages.
Random tools.
But the JD wanted:
Communication
Support mindset
Customer handling
I didn’t show that anywhere.
So the rejection made sense.
The silent rejection finally made sense to me
HCLTech didn’t reject me because I was bad.
They rejected me because I applied blindly.
I chased the brand.
I ignored the role.
That’s a very common fresher mistake.
I made it too.
Service Desk is not a bad role
Many freshers look down on the service desk.
I used to do that silently.
But after reading the JD properly, I realized:
This role teaches things college never does.
What you actually learn in a Service Desk role
You learn:
Corporate communication
Professional behavior
IT workflows
How large companies function
These skills stay with you.
Even if you switch roles later.
Career growth after Service Desk
The service desk is usually an entry point, not a dead end.
People move to:
L2 / L3 support
IT operations
Infrastructure teams
Security support
Internal technical roles
Growth depends on performance, not complaints.
Night shifts, pressure, and reality
Let’s be honest.
Yes, shifts can be odd.
Yes, users can be rude.
Yes, calls can drain you.
The JD doesn’t hide this.
This role is simple, not easy.
What I would do differently if I applied again
If I could go back:
I’d rewrite my resume for the JD
I’d show communication skills
I’d prepare basic IT scenarios
I’d practice speaking, not coding
Even if I got rejected again,
It wouldn’t be careless.
One thing freshers really need to understand
Not every IT job is a development job.
And that’s okay.
Your first job doesn’t define your career.
But how you treat your first job does.
A quiet truth nobody explains clearly
Most of us don’t start where we dream.
We start where we are accepted.
And we learn slowly.
That’s not failure.
That’s real life.
A gentle ending
If you’re applying for the HCLTech Service Desk Analyst role,
Please read the JD calmly.
Not with excitement.
Not with fear.
Just honesty.
Ask yourself:
“Does my resume speak this role’s language?”
I didn’t ask that question in time.
Now, you can.
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